Dip your toe into our comprehensive suite of services designed to cater to every aspect of your hot tub experience. From eco-friendly maintenance to emergency rescues and beyond, our team of friendly experts is dedicated to ensuring your hot tub is always ready for you, whenever you need to unwind.
We offer several service packages which can be booked ad-hoc, or discounted via our annual service plans (payable monthly, so no large upfront cost!).
We can also open/close your hot tub or swim spa at the start/end of the season, perform repairs and test water samples for microbiological bacteria.
If you want something that isn’t listed, please get in touch!
Discounts available for multiple hot tubs
Ad-hoc price. Also Included in our “Ultimate” service plan twice per year!
Ad-hoc price. Also Included in our “Ultimate” & “Care” service plans!
Ad-hoc price. Also Included in our “Ultimate” & “Care” service plans!
Please note, information on this page applies to Hot Tubs / Spas only, not the larger ‘Swim Spas’. Please get in touch to arrange a quote for a swim spa.
Our annual service plans include a mixture of the above packages and are paid monthly, spreading the cost over 12 months – perfect for businesses and those who operate their tub year-round!
Discounts are available for multiple hot tubs
For domestic hot tubs, it’s advised to completely replace the water every 3-months, however, you might need to refresh your hot tub’s water more frequently depending on several factors:
For commercial hot tubs, such as those used in vacation rentals, Airbnb, hotels, gyms/spas, etc, you must completely change the water between bookings.
Why is changing your hot tub water important?
Each use introduces new pollutants into the water, including sweat, skin flakes, hair, and traces of personal care products like lotion, shampoo, and deodorant.
While sanitisers can neutralize these pollutants, the accumulation of these substances, known as total dissolved solids (TDS), eventually hampers the effectiveness of the sanitiser. The only remedy for this saturation is a complete water change.
Our Primary Care Package includes:
To prevent some seriously nasty bacteria build up in your hot tub, we need to grasp the root of bacterial contamination: Biofilm.
This vile, slimy substance clings to the surfaces and inner workings of your spa, forming a protective haven where bacteria thrive, feed, and multiply. As this biofilm thickens over time, it poses significant health risks.
Despite applying high doses of chlorine or bromine, these sanitizers only scratch the surface, attacking bacteria on the biofilm’s exterior. Meanwhile, the shielded bacteria beneath continue to flourish, especially in hard-to-clean spots like pipes and jets.
A staggering 99% of bacteria reside within the biofilm, with only 1% floating freely in the water – and it’s this tiny 1% that your chlorine/bromine targets. The other 99% lurks in your pipework! 🤯
Our Comprehensive Mid-Season Refresh includes a specialized Biofilm Destroyer designed to tackle this issue head-on. Witnessing the sheer volume of debris flushed from your spa’s pipes will make you a firm believer in the necessity of this service!
Includes:
Our Full Annual Service includes everything in the Mid-Season Refresh, with the addition of a full 30-point service!
This thorough examination of your hot tub will help ensure it’s smooth continued operation, optimal performance and longevity.
As our Full Annual Service also includes a biofilm eliminator, it’s ideally performed opposite to the Mid-Season Refresh in the calendar. If you operate your hot tub for 12 months, this means doing the Mid-Season Refresh on month 6, and the Full Service on month 12. If you hibernate your hot tub for 4 months over winter, then you would perform the Mid-Season Refresh around month 4, and the Full Service around month 8.
Skipping the annual service is a false-economy, it’ll come back to bite you 10x the cost, and it puts your health at risk!
Our Full Annual Service Includes everything in the Mid-Season Refresh, as well as a 30-point inspection with written report
Hot tubs can be used all year-round, imagine unwinding in the soothing warmth with a glass in hand as winter’s crispness envelops the air around you.
However, if a hiatus from your hot tub beckons, it’s wise to consider our winterise ritual, followed by our spring opening.
For winter: £139
For Spring: £139
Should you need us to supply fresh filters or top-up your chemical reserves, just say the word. Pool Bros is here to make your transition back to bliss as seamless as the waters you bask in
Our fees below all include an initial hour to diagnose and resolve your issue. After this, we charge £45/hr.
We charge a flat rate for a diagnostic call out of £65 to Hot Tubs in ‘zone 1’, and £145 to Hot Tubs located in ‘Zone 2’. Please see our map below.
We can also come out ‘in an emergency’, where you need us to attend within 48 hours notice. In these instances, our call out fees are £120 and £185 for Zones 1 and 2 respectively.
Zone 2 may also be charged milage depending on the outcome of our visit.
We are happy to travel anywhere in GB, beyond zone 2 may also incur overnight accommodation costs.
Regular professional servicing is critical if your hot tub is utilised in a commercial environment, such as in a vacation rental property, where it forms an essential aspect of your health and safety protocols.
Did you know: “After each period of hire, the spa pool should be completely drained, cleaned, refilled, disinfected and drained again. When stored, the spa pool should be dry, including the insides of the pipework, as far as practicable.” (Health & Safety Executive HSG282, Section 1, paragraph 79)
Biofilm is a slimy layer of bacteria that adhere to surfaces and plumbing, creating an environment where microorganisms can thrive and resist chlorine/bromine. Biofilm harbours the majority of bacteria in a hot tub, making it a critical target for thorough cleaning and maintenance.
Using chlorine/bromine in your hot tub is not sufficient to maintain clean and safe pipework – you must use a biofilm eliminator to thoroughly clean the areas you can’t see, including your pipework. The Biofilm eliminators our team uses are commercial grade, and not available for general purchase.
For ice therapy baths used for cold water therapy/sports recovery, new guidance has stated that these baths require chlorination/disinfection and complete water changes based on bather loads and the water volume of the bath.
Pool Bros can service Hot tubs and ice baths used in commercial settings, such as vacation rentals, Airbnb, hotels, gyms/spas, etc, to ensure you comply with the rigorous legal standards. We can attend after each hire, and provide you with a digital logbook with signed certification after each visit.
Discounts are available for multiple hot tubs and we promise to beat any like-for-like quote!
| Service Area | Pre-booked fixed service | Diagnostic Call-out | Emergency call-out: |
|---|---|---|---|
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|
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Includes one hour to diagnose issues, booked in advance. |
For emergency callouts not booked in advance |
|
Zone One (blue area) |
FREE |
£65 |
£120 |
|
Zone Two (purple area) |
£65 for services under £400. No callout charge for services over £400 unless agreed otherwise. |
£145 |
£185 |
|
Rest of GB |
|
|
|
For diagnostic or emergency work, our hourly rate is applicable after the first hour. Pre-booked services are a fixed price and only incur a surcharge for fuel and travel if they’re outside of Zone One.
We don’t just know pools; we live and breathe them!
We operate pools commercially, giving us unique insight into the essential design choices for smooth operation. Many companies build pools and don’t have to ‘live’ with them, we understand the perspectives of the swimmer (being founded by an ex-world class swimmer), of the facility operator and of the builder.
This is truly a unique insight that allows us to create solutions that deliver for all stakeholders.
Our sister company is one of the largest swim schools in the West Midlands, teaching thousands of children to swim every week and employing over 50 members of staff. Pool Bros. has been running the commercial and domestic swimming pools for our sister company for over a decade.
With many years of experience under our belt, we know the common issues that arise and how to prevent them. We stay up-to-date with our knowledge ensuring we remain at the bleeding edge of the wet leisure industry.
We turn up when we say we will and our commitment to fulfilling promises and exceeding expectations has earned us the trust of pool owners who confidently rely on us for their pool care needs
We believe in transparent communication, providing our clients with straightforward assessments, clear pricing, and realistic timelines. Our integrity ensures that clients receive genuine advice and services without hidden costs or unnecessary upselling
We take the time to understand your specific needs, preferences, and concerns regarding your pool or hot tub. This attentive approach allows us to tailor our services effectively, ensuring that the solutions we offer truly align with your expectations and lifestyle.
